Answers for your Questions

ELITE FAQ

Answers to our most frequently asked questions are just one click away. Click on each heading to see more.

For all parts and warranty-related questions,please visit your local Elite dealer.

Technical Support

Selecting the correct arrow for your up is determined by many variables. We recommend starting off by finding the correct spine needed for your bow through spine charts provided by all arrow manufactures. For example, Easton, Victory and Gold tip will have these charts readily available through their websites.

You are welcome to reach out to customer service either by phone (877-503-5483) or email (techsupport.north@togllc.com) and we will send you replacement screws. Please specify the type of bow and screws needed.

Limbs must be ordered directly through an Elite Retail Partner. Please find your nearest one HERE. Once new limbs have arrived, your retailer can install them and ensure your bow is properly set-up and performing to its highest standard.

Mods must be ordered directly through an Elite Retail Partner. Please find your nearest one HERE. Once ordered, your retailer can install the Mod and ensure your bow is properly set-up and performing to its highest standard.

We are dealer direct for Elite Archery parts, warranty, and services. An Authorized Elite Archery Retail Partner will be able to assist you in ordering the parts needed while also providing exceptional service. Click Here to locate your nearest Authorized Elite Retail Partner.

Solid Limb bows can have 2 full turns taken out (counter clockwise) while split limb bows can have 3 full turns taken out (counter clockwise).

For more information, please refer to the Owner’s Manual for your bow model.

We have several resources available to help tune your Elite bow.

Please watch the instructional video HERE or some of the other resources available on ourYouTube page.

If these tips and tactics do not resolve your tuning issues then we would strongly recommend visiting your nearest Authorized Elite Retail Partner for additional service. Find your nearest one HERE.

All Elite spec sheets for most models can be found by clicking HERE.

A complete listing of compatible bow presses can be found HERE.

Shipping & Delivery

Your local authorized Elite retailer can be found using our convenient Retailer Locator.

In the event that you don't have a retailer nearby, please contact us.

Unfortunately, we do not have any visibility to our Retail Partner's inventory. We recommend that you contact them directly product availability. Please click HERE to locate your nearest Authorized Elite Retail Partner.

Returns & Refunds

For all warranty and technical support, we encourage you to start with your local authorized Elite retailer. Your authorized retailer will have the knowledge and may have the parts on hand to help get you back up and running quickly. In the case of bows and related accessories, you must visit your local authorized Elite retailer.

While it doesn't happen often, it can be that we need to make an exchange or a return on apparel or general merchandise (see above for bow information). In these rare cases, please contact us to discuss and our Customer Service team will assist you.

If it's been more than 20 days and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us.

Any form of dry fire or derailment that causes damage to the bow is considered unintentional damage which is not covered by the Elite Archery Limited Lifetime Warranty. More information on your Elite Archery Warranty can be found in the Owner’s Manual.

We are dealer direct for Elite Archery parts, warranty and services. An Authorized Elite Archery Retail Partner will be able to assist you in ordering the parts needed while also providing exceptional service. Please click HERE to locate your nearest Authorized Elite Retail Partner.